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Our Core Return Policy

A core deposit is paid up front and refunded after we inspect an approved core.

Local pickup / drop-off at our shop
Swap your old core when you pick up the unit and no core charge is due, or pay the core charge now and bring the core back within 30 days for a full refund. Cores must be dropped off within 30 days of purchase.

Shipped orders
Return freight is a flat $400, deducted from your core refund after the core passes inspection.
If your core charge is $400 or less, do not ship the core back. After freight there is little or nothing left to refund.
If you are returning a core by freight, it must arrive within 30 days of purchase. Use the form below only to schedule freight pickup.

If you are shipping a core back
Drain the transmission and torque converter. Reinstall the converter with the original hardware. Strap the unit to a standard 42″ × 48″ pallet.

After you submit this form, we will arrange pickup for the requested date or the next business day, depending on cutoff times. We will email the Bill of Lading. Print three copies: two for the driver and one attached to the transmission.

To change or reschedule a pickup, call the number at the top of that paperwork.

The core must have no internal hard-part or case damage. Damage is deducted from the core deposit. The freight carrier does not insure the core for full value. If the core is damaged in return transit, that also comes out of the refund.

Outbound shipping is one-way only. Return freight is the $400 fee above, not a separate prepaid label.

Core refunds are processed 3–5 weeks after we receive the core.

This field is for validation purposes and should be left unchanged.
Name order was placed under(Required)
Pick-up Contact Name
Pick-up Address(Required)
Consent(Required)
Note: Unit must be drained of all fluids and strapped down to a pallet.
Real Stories, Real Results

What Our Customers Say

Don't just take our word for it. Hear from fellow DIYers and mechanics who've experienced the Shift Rite difference. Our customers consistently praise our quality products, expert advice, and outstanding service. See why so many trust us for their transmission needs.
Ginger Duke

Needed a transmission for my dodge 5500. They shipped it quickly to my mechanic then let me bring the core in since I was going to be in the area, so I didn’t have to spend a bunch on shipping to get my core deposit back! Molly is the best to deal with! Can’t go wrong with them!

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Raymond Noblin

The owner was very involved with my 4l80e swap. Had an internal harness connector o-ring leak they helped me resolve to prevent fluid from leaching up into the main input harness. After that the trans performed flawlessly. Great communications and shipping crate professionally done. I will use them again I am sure. I would proudly wear a shirt or hat with their logo. Thanks team.

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John Parks

If you have any doubt about purchasing your transmission from Shift Rite put it to the side. I can promise you they stand on their work because it’s top shelf and the small chance they do make a mistake they will rectify it I assure you. In my case the mistake was on my end Bret still helped me resolve the problem . Thanks again Bret and the team at Shift Rite. I appreciate it!

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Lisa Sewell

As a first time customer, I was extremely pleased with how efficient and professional this company is. I had the pleasure of dealing with Molly who was very knowledgeable and pleasant. Molly was timely with returning calls/text messages. She is a great asset to the company. I would highly recommend their services if needed. Lisa Sewell

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Christian Davis

I purchased a 48RE Transmission from ShiftRite! It arrived quickly, installed it, and I was back on the road! So far all is well! The communication was outstanding and the people at ShiftRite really take care of their customers! Thanks!

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Stuck in Neutral?

Let's Get You Rolling

Need expert advice or have questions about our products? Our transmission specialists are ready to help. Don't let transmission troubles slow you down – reach out now and get back on the road faster.

Send us a message

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